For Banks and IADs (Independent ATM Deployers), Transovative provides comprehensive mobile-based software solution, which helps them manage the field operations efficiently. Our mobile application ‘mAudit for Service’ empowers the field force to improve field service quality that too at reduced costs.
Banks, Financial institutions and IADs have an ongoing challenge of running geographically scattered channels of ATMs and Branches network. Regular quality audits, incident reporting and closure of issues within desired turn around time (TAT) becomes virtually impossible with manual driven processes. Transovative’s mobile application ‘mAudit for Service’ allows customers to have smart and real-time quality scorecards for ATMs and branches outlets. All the exceptions raised by the field auditors are automatically converted into incidents which are tracked by the system till its closure.
Features we provide
Site Quality Audits
Field officers can report each of the visits directly from the field. The audit formats can be customized as per the quality indicators relevant to ATMs sites and branches configuration.
Incident Management
Any issue raised by field officers from the ATM/Branch site is automatically converted into an incident (ticket). The solution provides access to vendor’s ecosystem to update all actions on the issues till closure.
Scheduling & Routing
Assign schedule tasks for the field force. Field officers have a view of their daily schedules and mark the tasks completed as they move forward.
Location Tracking
Capture your exact location with GPS co-ordinates; record exactly where you are, using your devices in-built GPS. View the historical location of each user on a map.
Smart Dashboards & Reporting
Productivity Reports, Service Quality reports, Attendance sheets, Customer reporting, vendor’s performance reports and a lot more readymade and customized snapshots and drill down reporting to help you take business critical decision fast and easily.
Live Monitoring
Monitor the status of users on the field. With color-based indication of offline/Online and battery low cases, the central team and have a bird’s eye view of active field force.
How you benefit?
Take you business to next level with Transovative’s Mobile apps for Field Service
Grow your business
By implementing Transovative’s Field Service Management mobile apps for your field force, you increase scalability of you business and also the power to do more with lesser resources.
Reduce Service Costs
With leaner back office team for managing field force and wastage reduction in logistics of paper reports movement, reduce your field service management cost by more than 26%*.
Increased Productivity
Field officers can do much more while they are on the move. Easy communication with central office, submission of visit reports and instant access to all the information required for completing their jobs on time.